Frequently Asked Questions

Frequently Asked Questions

 

Where do you source your bones?

My bones are sourced from numerous different places like; found bones, donated to me, byproduct from hunters who solely hunt for food (not sport), population control, or nuisance/invasive species that are humanely euthanized. I also source bones from people selling off collection and deceased pets donated to me. If you find or have bones you’d like to donate, send me an email!

Where do you source specimens for mummification or wet specimen preservation? 

A lot of times if I have the full details of a specimen's backstory, I will include specifics in the description of the post/listing! As that’s not always the case when finding roadkill or since donating beloved pets to my work is often hard for some to talk about and out of respect for previous owners some may not want their stories shared. My specimens are mainly sourced from donation from owners, I do also get DOA specimens from local pet stores, ethical animal breeders (mainly reptiles). I have also sourced wet specimens from nuisance/food/population control hunting and euthanasia like I mentioned before with the bones. I even source from passed pets of mine since I rescue reptiles and sometimes, they don’t always make it (I’ve slowed down on rescuing and may stop for a while as it is a lot of work, and I don’t have as much free time as I used to.) 

Where do you get your Butterflies/Insects?

Majority of my insects and inverts are sourced through online sites that breed and raise them for conservation! I do also find insects/inverts/butterflies outside often as well as local friends who will find them and bring them to me!

Do you take commissions or Memorial Pieces?

At this time my commissions are closed until further notice. I simply have just become too busy to fulfill commissions in a timely manner on top of all the other work I am actively doing.  

Is there anywhere we can purchase your work in person? 

yes! I currently sell my work out of Bewitched in Denton, Texas. Horror Freak in Bedford, Texas. and Curi Arcanum in Austin, Texas

Where do you ship to?

Most items are available to be shipped to the US, UK, and Canada

How long does shipping processing usually take?

Due to the fact I am one person who solely runs everything in the business. Shipping can take up to 6 weeks to process and ship out. 

I'm having trouble locating my order in my email. How can I find it?

This is a problem I've seen more frequently as time goes on. If you don't receive an initial confirmation email, try checking your spam. If you still can't find it, use the email contact page and send me an email stating what you purchased and what email is on file, and I can resend the confirmation which usually resolves the issue. 

My order says shipped, but the tracking isn't updating. Why?

Tracking usually takes up to 24 hours to update. Sometimes the carrier does not scan in at the initial point of entry and there may be no updates until it's delivered to you. Unfortunately, once I drop off orders, I am not there to monitor them every step of the way. As frustrating as it may be, this is something that does happen sometimes. If you suspect your order is lost in transit or have concern about your tracking, go to the contacts tab and send an email with your order number. If your order has not updated after 2 weeks and you have not received your order, please send me an email so we can discuss how to proceed

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